HUSKY & SOUL Crimson Dragon Graphic Tee

Return, Refund & Exchange Policy

1. Return Eligibility

We want you to love your purchase from HUSKY & SOUL. If you are not completely satisfied, you may request a return or exchange within 7 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, and unwashed

• All tags and original packaging must be intact

• You must provide the order number or purchase proof

Returned items that do not meet these conditions may not be accepted.

2. Exchange Policy

We offer size exchange only for eligible products.

Exchange conditions:

• Request must be raised within 7 days after delivery

• Exchange allowed only once per order

• Subject to stock availability

3. Return Process (Delhivery Reverse Pickup)

1. Email us at support@huskyandsoul.com with:

   • Order ID

   • Product name

   • Reason for return

2. Once approved, we will schedule a reverse pickup through Delhivery.

3. Our courier partner will collect the product from your address.

Delhivery supports reverse pickup (customer return) where returned products are sent back to the seller’s warehouse.

4. Refund Policy

Once we receive and inspect the returned item:

• Refund will be processed within 5–7 working days

• Amount will be credited to:

  • Original payment method, or

  • Store credit (if applicable)

Shipping charges are non-refundable.

6. Non-Returnable Items

Returns will not be accepted for:

• Products damaged due to misuse

• Items without original tags

• Final sale / clearance products

• Used or washed clothing

5. Return to Origin (RTO)

If the order is not accepted by the customer during delivery, it will be marked as Return to Origin (RTO) and sent back to our warehouse by the courier.

For COD orders returned as RTO, we may require prepaid payment for re-shipping.

7. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos.

We will arrange a free replacement or refund.

8. Contact Us

For any return or refund requests:

Email: support@huskyandsoul.com
Working Hours: Monday – Saturday, 10 AM – 6 PM